MassMutual

Compass Portal Owner | May 24 - Present

• Own the operational strategy and continuous improvement of Compass, MassMutual’s advisor portal, enhancing search, content discovery, analytics, and user experience for 20K+ advisors and support staff.

• Lead end‑to‑end Algolia search optimization including index architecture, ranking, metadata strategy, facets, and AI features to improve discoverability and reduce time‑to‑information.

  • Improved average click position from 2.95 to1.49, increasing search efficiency and surfacing relevant content faster.

  • Increased click‑through rate from 52.8% to 73.5% strengthening content relevance and user engagement.

• Reduced average search‑to‑conversion time by 37.8% (68.26s → 42.43s), returning 1,315 advisor productivity hours through September 2026 and projecting 4,600+ hours annually.

• Partner with Content Strategy, Communications, ETX, and business stakeholders to translate advisor feedback into prioritized enhancements, roadmap initiatives, and backlog items.

• Deliver analytics frameworks and KPI reporting that measure portal engagement, search performance, content consumption, and business value; influence roadmap and PI planning with data‑driven insights.

• Lead navigation and UX optimization through stakeholder interviews, field feedback, and competitive benchmarking to identify friction points and improve discoverability.